Technical topic
Conversational agents
Bring useful business actions into the conversation.
Applications and workflow.
An agent can interpret a request, retrieve permitted context and use defined tools. Scope a clear task, source references and an observable finish. Escalation includes the request, sources, attempted actions and unresolved question.
Conversational agents
- 01Request“Where is my order?”Website enquiry
- 02Context & toolsRetrieve account, service policy and order recordCustomer records · Order system
- 03ActionCheck dispatch; update the service recordPermitted record update
- 04ResultSend a sourced status update; record completionIf unresolved: hand off context and attempted actions
Systems and relevant work.
Connect the conversation to permitted record lookups and staff actions. Xerovi builds the agent’s custom tools and integrations, with completion checks and a handoff when the request cannot be resolved.
Supply approved service information, channel requirements, API operations, identity checks and escalation ownership. Evaluate sourced answers, confirmed tool actions and unresolved-request handoffs.
Related delivered work.
AI Concierge: AI Implementation For HotelThe related project establishes the specific system scope described in the case. The planning or tool actions proposed here are scoped and evaluated for your process.
Explore capability